Global Expertise; local support

Global Expertise; local support

Peace of mind & Cost savings

Peace of mind & Cost savings

Enhanced service

Enhanced service

Sign up for a new membership. You make directly 100% supports Free Geek Montréal’s mission!

Our Membership Plans

Platinum

$30 /per Month or Free Exchange volunteer services

All the benefits of Platinum Membership:
  • First response time: critical issue*
  • First response time: major issue*
  • First response time: other issue*
  • Access to knowledge database (FAQ)
  • Monitored email support
  • Dedicated engineer (critical and major issues only)
  • Assigned Volunteer engineer (critical and major issues only)
  • Performance reports (every 6 months)
  • Forum support
  • Discount 20% any products & Services
  • At Store support
  • Live telephone support
  • Class any course
  • Professional template Joomlart
  • Support Integrate new Web Hosting
  • Support Hosting
  • Premium Account classified advertising Free Geek Montréal Web Site
  • 100 percent of membership you make directly supports Free Geek Montréal’s mission.

Gold

$20 /per Month or Free Exchange volunteer services

All the benefits of Gold Membership
  • First response time: critical issue*
  • First response time: major issue*
  • First response time: other issue*
  • Access to knowledge database (FAQ)
  • Monitored email support
  • Dedicated engineer (critical and major issues only)
  • Assigned Volunteer engineer (critical and major issues only)
  • Performance reports (every 6 months)
  • Forum support
  • Discount 20% any products & Services
  • At Store support
  • Live telephone support
  • Class any course
  • Professional template Joomlart
  • Support Integrate new Web Hosting
  • Support Hosting
  • Premium Account classified advertising Free Geek Montréal Web Site
  • 100 percent of membership you make directly supports Free Geek Montréal’s mission.

Silver

$10 /per Month or Free Exchange volunteer services

All the benefits of Silver Membership
  • First response time: critical issue*
  • First response time: major issue*
  • First response time: other issue*
  • Access to knowledge database (FAQ)
  • Monitored email support
  • Dedicated engineer (critical and major issues only)
  • Assigned Volunteer engineer (critical and major issues only)
  • Performance reports (every 6 months)
  • Forum support
  • Discount 20% any products & Services
  • At Store support
  • Live telephone support
  • Class any course
  • Professional template Joomlart
  • Support Integrate new Web Hosting
  • Support Hosting
  • Premium Account classified advertising Free Geek Montréal Web Site
  • 100 percent of membership you make directly supports Free Geek Montréal’s mission.

Software

ALL your computer problems (without formatting = no data loss!). For instance if your Windows® system is unstable (often crashes (black or blue screen (BSOD))...), if one of your accessories is not or no longer recognized by Windows® (unable to print, to transfer pictures or videos, to use the webcam, etc.), if one of your softwares doesn't work anymore (unable to connect to Internet, to Skype®, unable to start a software, etc.), or if you forgot your Windows® session password

Hardware

Hardware problems. If your hard drive is about to die, or if you need more memory (RAM), a new processor, a new fan because yours is noisy, a CD/DVD/BD driver/burner to be installed, a defective video card or keyboard to replace, etc. We can help you, whatever is the brand of your PC (Acer, Asus (also Eee PC), Compaq, Dell, Fujitsu, HP (Hewlett-Packard), Siemens, Gateway, IBM, Lenovo, Packard-Bell, Sony, Toshiba, netbook, etc.).

Networking

Connect it to Internet? You would like to connect your laptop and your mobile devices (smartphone and iPad®, Android®, Windows®, Blackberry® tablets) to Internet through a wireless connection (WiFi)? Or you want to prevent your neighbourgs from using your Internet connection? We can help you by installing, configuring and securing your local network (no matter how many computers you have...). We can also configure printer and files sharing between your devices.

Virures

Computer security is of prime importance whether you need to protect the data entering and exiting your computer (to look at your on-line bank account, buy over the Internet, etc.) or you need to protect your WiFi connection (surely you don't want one of your neighbours to use your wireless connection to do illegal offences on your behalf?), We can help you. With the increase of ID and personal data theft, every single computer should be well secured.

Upgrade

Change for a newer version (currently Windows 10®)? No problem, SOS Ordi Montréal® can upgrade your computer WITHOUT ANY LOSS OF DATA. Moreover, after the installation the technician will show you the main features of the new operating system in order for you to quickly get used to this new environment. He can also make some slight modifications to make your new software look like the old one but you will still have the advantages of the new operating system.

Optimization

Is your PC getting slower and slower? This is a recurring issue for several year old computers: software installations and removals, accumulation of temporary files, as well as default settings of Windows® induce an inevitable decrease of performances. we can help to performances of your machine!

Installation

You need to install a software (e.g. Skype®, TeamViewer, Microsoft Office®, Adobe Reader®, Adobe Flash Player®, Java®, an antivirus, a firewall, an accounting software... or any other software!!) but you neither know where to get it nor how to install or configure it? No problem, We can do it for you, whether you already bought it or not. The installation will be well done and the technician will show you the main features of most of the softwares.

Recovery

If you accidently deleted some important files or folders (and you emptied the bin), if you formatted a partition or a whole hard drive, or if your PC crashed during a sensitive operation (e.g. modification of the partition system) on the hard drive and you lost some of your data, we can help you to recover all or some of the lost data. In any case the most important is to stop using the hard drive until the intervention in order to preserve everything we could recover!